Shipping Policy

Shipping Policy: Custom-Made Teas

At Ten and Six Teas, we take pride in crafting high-quality teas that are custom made to order, ensuring that each cup you enjoy is a unique and exceptional experience. We want to provide you with transparency regarding our shipping process and the timeframe you can expect for your order to be dispatched.

Custom-Made Teas:

Unlike mass-produced teas found on store shelves, our teas are meticulously handcrafted to meet your specific preferences. We believe in the art of blending and preparing teas with the utmost care and attention to detail. When you place an order with us, our team springs into action to create a personalized tea blend tailored to your tastes.

Our Process:

Once we receive your order, our skilled tea artisans begin the process of selecting and blending the finest tea leaves, herbs, and other ingredients. We take pride in the freshness and quality of our ingredients, ensuring that each blend is crafted to perfection. The custom nature of our teas means that we do not hold pre-packaged inventory, but rather prepare each order from scratch.

Quality Assurance:

We prioritize quality and flavor above all else. To ensure that you receive the best possible tea, we meticulously monitor and taste-test each batch before it is packaged and shipped. This attention to detail guarantees that your tea reaches you in its freshest and most flavorful state.

Shipping and Dispatch Time:

Due to the custom nature of our teas, it may take a little longer for your order to be dispatched compared to mass-produced products. We strive to balance efficiency with the creation of a personalized tea blend that meets your expectations.

Please allow 3 business days for your order to be processed and prepared for shipping. During peak seasons or high order volumes, this timeframe may be slightly extended, but rest assured that we are working diligently to fulfill your order as quickly as possible without compromising quality.

Shipping Options and Delivery Times:

Once your order has been dispatched, the delivery time will depend on the shipping carrier. Please note that the estimated delivery time provided by the shipping carrier is from the date of dispatch, not from the date of order placement.

Order Tracking:
We use Pirate Ship for our shipping tracking. It's very accurate and easy to follow.

To keep you informed and provide peace of mind, we offer order tracking for all shipments. Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your package through the shipping carrier's website.

Please note that while we strive to ensure prompt delivery, unforeseen circumstances such as weather conditions, transportation delays, or customs procedures may occasionally impact the estimated delivery time. We appreciate your understanding and patience in such situations.

Customer Satisfaction:

Your satisfaction is our top priority, and we want you to be delighted with your custom-made teas. If you have any questions or concerns regarding your order, please don't hesitate to contact our customer support team. We are here to assist you and provide any necessary assistance or information.

Thank you for choosing Ten and Six Teas for your tea needs. We appreciate your support and look forward to serving you with our exceptional custom-made teas.